Frequently Asked Questions

Answers to all your questions at r877

Detailed Q&A on deposits, bonuses, security, and casino — this page is your guide to using r877 with ease.

If a question comes to mind while playing at r877, this page is your first stop. Below we have organised detailed Q&A across four main topics — from account security to deposit methods, welcome bonus terms, and live casino games. If you don't find an answer, contact our 24/7 live chat support — we are always ready.

Safety & Security

Stay safe

The real r877 is always available at a specific domain. Before entering the site, carefully check the domain in your browser's address bar. Fake sites often use a slightly different spelling or add extra hyphens to the domain. Always access the site from a bookmark or by typing the address directly — avoid links from third parties or unknown messages.

Yes. r877 uses SSL encryption on every connection, which keeps your personal and financial information protected from third parties. Passwords and payment details are never sent without an encrypted connection. If you see the padlock icon in your browser, the connection is secure.

If you think someone else has accessed your account, change your password immediately and contact r877 support. Let us know the details via live chat or by emailing [email protected]. Acting quickly makes it easier to secure the account. Never share your OTP or password with anyone.

A strong password should have at least 10 characters — a mix of uppercase and lowercase letters, numbers, and special characters. Avoid using your date of birth, phone number, or simple words. Use a different password for each site and never share it with anyone.

Never. Neither r877 nor bKash / Nagad — no legitimate organisation — will ask for your OTP, PIN, or password over the phone or in a chat. Any such request is an attempt at fraud. If this happens, end the conversation and report it to r877 support so others can be warned too.
Payments & Deposits

Questions about deposits

The minimum deposit amount at r877 is ৳300 for all payment methods. Whether you use bKash, Nagad, Rocket, or bank transfer, this limit stays the same. If less than ৳300 is sent, the transaction may not be completed.

Log in to your r877 account, go to the cashier section, and select Nagad as the deposit method. Enter the amount and fill in the required details. Then complete the payment using your Nagad app or USSD code (*167#). The minimum deposit is ৳300.

bKash, Nagad, and Rocket deposits are usually completed within a few minutes. Bank transfers may take a little longer. If more than 30 minutes have passed, contact us via live chat or at [email protected] with your transaction reference number — the support team will resolve it quickly.

r877 does not charge any service fee on deposits. However, bKash, Nagad, or Rocket may apply their own transaction fees according to their policies, and bank transfers may be subject to the bank's own charges. Please check the terms of the relevant payment service for details.

r877 currently supports four payment methods: bKash, Nagad, Rocket, and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum withdrawal amount is ৳800, and withdrawals are usually completed within 15 minutes to 2 hours.
Bonuses & Offers

Welcome bonus

A 150% bonus is applied automatically when you open an account for the first time and make your first deposit — up to a maximum of ৳5,000. For example, if you deposit ৳1,000, a bonus of ৳1,500 is added, giving you a total balance of ৳2,500. No separate steps are needed to claim the bonus.

The wagering requirement for the welcome bonus is 20 times — this is calculated on the bonus amount only, not on the deposit amount. Example: if you receive a ৳1,500 bonus, you need to wager ৳1,500 × 20 = ৳30,000 before you can withdraw the bonus winnings.

Yes, there is an option to cancel a bonus while it is still active. However, if you cancel the bonus, any winnings earned from that bonus will also be cancelled. Contact support for details on how to cancel.

A bonus is valid for a specific period of time. If the wagering requirement is not met within that time, the bonus expires automatically. Check the bonus terms and conditions or the support chat for accurate information on the current validity period.

No. The welcome bonus applies only once per player — on the first deposit only. Attempting to claim the bonus by opening multiple accounts from the same device, IP address, or payment method may result in account suspension.
Games & Casino

Casino & table games

r877's live casino has tables with different limits to suit players of various budgets — from lower-limit tables up to high-limit tables for experienced players. The limit for each game is shown in the interface before you enter.

Yes, r877's live casino works fully in a mobile browser — no separate app download needed. You can log in from a browser on both Android and iOS devices and enjoy live table games. Use a stable internet connection for the best experience.

In roulette, a ball spins around a rotating wheel and the number where the ball lands is the result. Players can bet on a specific number, a colour (red or black), odd or even, or a group of numbers. A direct bet on a specific number pays the highest reward. European Roulette has one zero (0).

Teen Patti is a popular three-card game from South Asia where players compare hands against the dealer or each other. Andar Bahar is a simple card game — a middle card is shown and the player bets on whether the next matching card will appear on the Andar (left) or Bahar (right) side. Both games are available in r877 live casino.

In live dealer games, a real dealer manages the cards or roulette wheel via real-time video streaming from a professional studio. You can watch the dealer on screen and place bets from home. Physical equipment and audit systems work together to ensure the game is fair.

Still have questions?
We are always ready

The r877 support team is with you 24/7 in Bengali and English. Send a message via live chat or email us for any question, issue, or feedback.

Live Chat Support

Log in to the site and click the live chat button from any page. Help is available in both Bengali and English.

Email Support

For detailed questions, email us at: [email protected] — our team will reply as soon as possible.