r877's Privacy Policy

What Information We Collect

r877 collects various types of information from its users. This information is collected in two main ways — directly from you and automatically through our systems.

1.1 Information You Provide Directly

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details for identity verification
• Payment information (bKash, Nagad, Rocket, or bank transfer account details)

1.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Time of platform access and location data
• Game history and transaction records
• Data collected from cookies and similar tracking technologies

How We Use Your Information

r877 uses the information collected from you for the following purposes:

• Account Management: Handling your account registration, login process, and ensuring account security.
• Age and Identity Verification: This platform is for users aged 21 and above only. Identity documents are verified to confirm age.
• Transaction Processing: Processing deposit and withdrawal requests, verifying payments, and keeping transaction records.
• Customer Support: Responding to any complaints or support requests you may have.
• Fraud Prevention: Preventing illegal activity, money laundering, or account fraud.
• Platform Improvement: Analysing data to further improve the user experience.
• Promotional Communications: Sending you information about bonuses, offers, and updates based on your consent.

Data Storage and Security

r877 applies industry-standard security measures to protect your personal information. We use SSL encryption technology, which fully encrypts all data transmission between your device and our servers.

Access to data stored on our servers is restricted to authorised personnel only. The retention period for data is determined by legal obligations and business requirements. Even after an account is closed, certain information may be retained for a specified period to ensure legal compliance.

Please note that no method of data transmission over the internet is entirely risk-free. r877 takes every reasonable step to ensure security, but an absolute guarantee cannot be given.

Sharing Information with Third Parties

r877 does not sell your personal information or transfer it to third parties for commercial purposes under any circumstances. However, in specific situations, information may be shared with the following parties:

• Payment Processors: Payment providers such as bKash, Nagad, Rocket, and banks may receive the necessary information to complete your deposits and withdrawals.
• Technology Partners: Technical service providers for the platform, who operate under strict confidentiality agreements.
• Legal Authorities: If any authority requests information under a legal order or obligation.
• Fraud Prevention Agencies: Where necessary for investigating illegal activity.

All third parties are contractually bound to maintain the same standard of privacy with respect to your information.

Cookie Policy

The r877 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help our platform recognise you and remember your preferences.

The types of cookies we use:

• Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language preference and platform settings.
• Analytical Cookies: To monitor website usage and make improvements.

You can manage cookies by changing your browser settings, though this may affect some functionality of the site.

Your Rights

As a user of the r877 platform, you have the following rights:

• Right to Access: You can find out what information we have collected about you.
• Right to Rectification: If your account contains incorrect or incomplete information, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your personal information be deleted, though some data may need to be retained to meet legal obligations.
• Right to Object to Processing: You can request that marketing communications be stopped.
• Right to Data Portability: You can request a copy of your personal information in a structured format.

Contact our support team to exercise any of these rights.

Protection of Minors' Information

r877 is an adults-only platform. Only users aged 21 and above may register. We do not intentionally collect any personal information from minors.

If we become aware that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account. If a parent or guardian suspects that their underage child is using this platform, please contact us.

International Transfer of Data

r877's servers and data processing partners may be located outside Bangladesh. Even if your data is transferred to these servers, we ensure that international data protection standards are properly followed.

Appropriate contractual safeguards are in place for any international transfer, so that your data receives the same standard of privacy protection.

Third-Party Links and Services

The r877 platform integrates services from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These third-party services are governed by their own privacy policies.

r877 is not responsible for the privacy practices of these external parties. We recommend that you read the privacy policy of the relevant service provider.

Notice of Policy Changes

r877 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through a platform notification.

Continuing to use the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend visiting this page regularly.

Withdrawing Consent

You may withdraw consent given for promotional communications at any time. However, in certain specific cases — such as meeting legal obligations or managing an active account — the necessary processing of information will continue.

Contact our support team to withdraw consent or opt out.

Applicable Law

This Privacy Policy is governed by applicable laws and regulations. r877 is committed to following the highest professional standards in protecting personal information.

For resolving any dispute or complaint related to this Policy, please contact our support team in the first instance.